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The web-based SAP C-C4H56I-34 practice test software is designed explicitly for the SAP Certified Application Associate - SAP Service Cloud Version 2 exam. It is a well-known self-preparation tool that contains C-C4H56I-34 Exam Questions approved by SAP Certified Professionals. Our SAP C-C4H56I-34 exam questions are periodically updated and are similar to the real SAP Certified Application Associate - SAP Service Cloud Version 2 exam questions. The SAP C-C4H56I-34 Practice Test has a close resemblance with the actual SAP C-C4H56I-34 exam. Multiple This SAP certification exam needs to be finished in a certain time duration, therefore SAP C-C4H56I-34 practice test allows candidates to practice in the allocated time set according to their own needs.

SAP C-C4H56I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 2	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 4	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 5	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 6	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 7	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q63-Q68):

NEW QUESTION # 63
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

A. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
B. It is not possible to change an existing Case Type, so deactivate it and create a new one.
C. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
D. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.

Answer: A

NEW QUESTION # 64
What is one of the main uses for warranty management in SAP Service Cloud Version 2?

A. The warranty is assigned to a contract.
B. Routing rules can be applied to warranties.
C. The warranty is assigned to a registered product.
D. The system can be set up so that certain service levels are not covered.

Answer: C

Explanation:
One of the main uses for warranty management in SAP Service Cloud Version 2 is to associate a warranty with a registered product. This allows the service agent toautomatically determine the warranty coverage and validity when creating a case for a customer who owns the registered product. The warranty can include information such as the duration, the coverage option, and the start date. The warranty is created in the Products work center and then assigned to the registered product in the Registered Products work center. References = Managing Warranties - SAP Learning, Creating a Warranty - SAP Learning, Solution Guide for SAP Service Cloud Version 2, page 88

NEW QUESTION # 65
You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

A. Assign an employee to several organizational units.
B. Use the Reporting Line function for selection.
C. Make sure an organizational node can only be set up with a replication process from the back end.
D. Make sure that each organizational unit can have only one function at a time.

Answer: A,B

Explanation:
To set up an organizational structure for a new implementation, the following options are possible:
Assign an employee to several organizational units. This is possible by using the Employee Assignment function in the Organizational Management work center. An employee can be assigned to multiple organizational units with different validity periods and functions. For example, an employee can be a sales representative in one unit and a service agent in another unit.
Use the Reporting Line function for selection. This is possible by using the Reporting Line function in the Organizational Management work center. This function allows the administrator to select an organizational unit and display its reporting line, which shows the hierarchical relationship between the unit and its parent and child units. The administrator can also edit the reporting line by adding, removing, or changing the position of the units. References = Setting up an organizational structure - SAP Learning, section Assigning Employees to Organizational Units, slide 8-9 Set Up Guide for SAP Service Cloud Version 2, section Organizational Structure, page 11-12

NEW QUESTION # 66
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

A. Subject
B. Status
C. Case type
D. Installed base

Answer: A,B

Explanation:
When creating a case, you need to enter the mandatory attributes that are marked with an asterisk (*) in the user interface. These attributes are status and subject. Status indicates the current state of the case, such as new, in process, or completed. Subject is a brief description of the case that helps to identify and categorize it.
Installed base and case type are optional attributes that you can use to provide more information about the case, such as the customer's assets or the nature of the service request. References = Solution Guide for SAP Service Cloud Version 2, section "Cases"

NEW QUESTION # 67
Which capability ensures service agents send e-mail responses with the correct corporate branding?

A. E-mail templates
B. Autoflow
C. Workflow rules
D. Determination rules

Answer: A

NEW QUESTION # 68
......

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SAP C-C4H56I-34 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q63-Q68):

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